NZ Police is modernising the way it delivers services to the public so that everyone in New Zealand can access policing services – anywhere, anytime. To do this we need to deliver the right service to the public in the right way, enabled by modern technologies.
NZ Police is introducing a new, easy-to-remember number – 105 – for reporting non-emergencies. 111 remains the number to call to report an emergency to Police, Fire and Emergency, or ambulance services. The 105 non-emergency number is for reporting situations to Police that don’t require immediate police attendance.
You can use 105 to report non-emergency situations, such as when your car has been stolen, your property has been damaged, or you want to give police information about crime in your area. The key message is that if it’s happening now or just happened and there’s a threat to life or property, call 111; if it’s already happened and there’s no immediate danger, call 105.
The 105 non-emergency number has been developed to enable Police to provide a better service to the New Zealand public. With the introduction of the 105 non-emergency number, Police expects a reduction in non-emergency calls to the 111 emergency line. Based on international research, we expect there’ll be some increase in demand for non-emergency matters after the non-emergency number is launched.
Who will answer?
105 is a national non-emergency number that will be answered 24/7 by Police. The call taker will work to resolve the matter, which might include putting the caller through to their local station. Both 111 for emergencies and 105 for non-emergencies are staffed with highly trained people who can help callers with their specific issues.